To change your voicemail password:
- Log into CommPortal as an administrator. Accessing CommPortal
- Find the extension that you would like to unlock in the Lines tab.
- Under the Actions tab on the right, select View individual settings.
- Once logged onto the users extension, click on the Settings tab at the top of the screen.
- On the Account tab, under Security, click on Change next to Account Password.
- Enter the new password (a minimum of 8 numerical digits) two times, then click Confirm.