New York Support Center

The Magna5 Help Desk & Operations Center technicians are fully accessible 24/7/365 via portal, chat, email, or if your issue is immediately urgent; our toll-free number. Technicians have the capability to initiate a remote screen share session to your computer, phone, or table to troubleshoot and diagnose issues.

Email the Operations Center & Help Desk
[email protected] for any issues with your workstation, tablet, mobile phone, systems or network issue.

Call the Help Desk & Operations Center
The New York Metro direct phone number is 1-516-740-1000 please select the appropriate option to ensure you are routed to the correct support group. Note that calling is not always the best method for receiving support. Please submit a ticket using the Support Portal if your issue is not urgent.

Submit & View Tickets from the Support Portal
The Support Portal is our preferred method to interact with customers. You can login to this portal to view & update tickets, track projects, and view invoices.
Login to the New York Metro Support Portal

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