The Magna5 Help Desk & Operations Center technicians are fully accessible 24/7/365 via portal, chat, email, or if your issue is immediately urgent; our toll-free number. Technicians have the capability to initiate a remote screen share session to your computer, phone, or tablet to troubleshoot and diagnose issues.
In the event a critical issue arises that needs immediate escalation you can refer to the Support Escalation – New York article located in the MyGlue Help Center.