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Polycom VVX 500 Reboot & Factory Reset


Pressing multiple key combinations enable you to perform certain operation on the VVX 500phone. The multiple key combinations on the VVX 500 phone are as follows:

  • Reboot the Phone—Press and hold 0, 1, and 3 dial pad keys simultaneously until a confirmation tone is heard or for about three seconds.
  • Restore Factory Defaults—Press and hold the 1, 3, and 5 dial pad keys simultaneously during the countdown process in the Updater until the passwordprompt appears. Enter the administrator password to initiate the reset. Resetting to factory defaults will also reset the administrator password (factory defaultpassword is 456).
  • Upload Log Files—Press and hold the 1, 5, and 9 dial pad keys simultaneously until you hear a three second confirmation tone.

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