The Magna5 Charlottesville & Bluefield, Virginia technicians are accessible by email, or if your issue is immediately urgent; our phone number. Technicians have the capability to initiate a remote screen share session to your computer, phone, or tablet to troubleshoot and diagnose issues. Please do not contact a service engineer directly to report an issue — doing so slows response time.
Regular Support Operating Hours
Monday through Friday – 8:00 am to 5:00 pm Eastern Time
Excluding Company Holidays
Emergency Support Outside Regular Support Hours and on Company Holidays
Leave a message w/ your name, organization, phone number & brief description of the issue. Our response time guidelines are provided below, but we attempt to respond to emergency calls as quickly as possible.