The Magna5 Philadelphia, Pennsylvania Metro technicians are accessible by email, or if your issue is immediately urgent; our phone number. Technicians have the capability to initiate a remote screen share session to your computer, phone, or table to troubleshoot and diagnose issues.
Submit & View Tickets from the Support Portal
The Support Portal is our preferred method to interact with customers. You can login to this portal to view & update tickets, track projects, and view invoices.
Login to the IT Support Portal
First time user? Learn how to use the IT Support Portal.
Accessibility: No need to worry about creating a new account! You can sign in using your organization’s existing Office365 or GSuite account. Additionally, the Portal uses Single Sign On meaning you won’t have to remember a password after your first login. Submitting your tickets is also not a hassle. Simply select “Submit a ticket”, choose a category & provide some information, and your issue is in our capable hands.
Faster Support: Submitting a ticket from the Portal allows our technicians to resolve your issue as fast as possible by being provided with the necessary information up front. No time wasted waiting in a call queue to be questioned about your problem. Tickets also allow for open communication between you and the assigned technician so you can stay up to date on the status of your issue.
Email the Operations Center & Help Desk
[email protected] for any issues with your workstation, tablet, mobile phone, systems or network issue.
Call the Help Desk & Operations Center
The Philadelphia Metro direct phone number is 1-610-276-5505. Note that calling is not always the best method for receiving support. Please submit a ticket using the Support Portal if your issue is not urgent.