Pittsburgh Metro Support

The Magna5 Pittsburgh Metro technicians are fully accessible 24/7/365 via portal, chat, email, or if your issue is immediately urgent; our toll-free number. Technicians have the capability to initiate a remote screen share session to your computer, phone, or table to troubleshoot and diagnose issues.

Submit & View Tickets from the Support Portal
The Support Portal is our preferred method to interact with customers. You can login to this portal to view & update tickets, track projects, and view invoices.
Login to the IT Support Portal
First time user? Learn how to use the IT Support Portal.

Accessibility: No need to worry about creating a new account! You can sign in using your organization’s existing Office365 or GSuite account. Additionally, the Portal uses Single Sign On meaning you won’t have to remember a password after your first login. Submitting your tickets is also not a hassle. Simply select “Submit a ticket”, choose a category & provide some information, and your issue is in our capable hands.

Faster Support: Submitting a ticket from the Portal allows our technicians to resolve your issue as fast as possible by being provided with the necessary information up front. No time wasted waiting in a call queue to be questioned about your problem. Tickets also allow for open communication between you and the assigned technician so you can stay up to date on the status of your issue.

Chat with the Help Desk
Our Help Desk is available 24/7/365, this is available for all clients with a contract for Help Desk support. 
Start Chatting with the Help Desk

Email the Operations Center & Help Desk
helpdesk@magna5.com for any issues with your workstation, tablet, or mobile phone

opscenter@magna5.com for issues with systems, network, cybersecurity or in response to a monitoring alert.

Call the Help Desk & Operations Center
The Pittsburgh support direct phone number is
844-4M5ITMS (844-465-4867), (Local & International: 1-412-783-5142) please select the appropriate option to ensure you are routed to the correct support group. Note that calling is not always the best method for receiving support. Please submit a ticket using the Support Portal if your issue is not urgent.

In the event a critical issue arises that needs immediate escalation you can refer to the Support Escalation – Pittsburgh article located in the MyGlue Help Center.

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